Legal

Terms of Service

Last updated: September 12, 2026

These Terms of Service ("Terms") govern your access to and use of the Point Bound website at https://point-bound.com (the "Site") and your engagement of Point Bound's award travel research services (collectively, the "Services"). These Terms are a legal agreement between you and Point Bound. Please read them carefully.

1. Acceptance of Terms

By accessing the Site or purchasing the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Site or purchase the Services.

2. Eligibility

You must be at least 18 years old to purchase the Services. By using the Site or engaging the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

3. About Point Bound

Point Bound provides personalized award travel research to help individuals use their existing points and miles more effectively.

Point Bound is not an airline, hotel, bank, lender, credit card issuer, loyalty program operator, travel agent, travel insurance provider, or government agency. Point Bound is not affiliated with or endorsed by any airline, hotel chain, bank, credit card issuer, or loyalty program unless explicitly stated.

4. Award Travel Research Services

Point Bound's award travel research service identifies available award flight and hotel options based on the points, miles, and travel details you provide. You acknowledge that:

• — Research and recommendations are based on information you supply. Inaccurate or incomplete information may result in unsuitable recommendations.
• — Unless Point Bound expressly agrees otherwise in writing, you are responsible for completing, confirming, and paying for any bookings. Point Bound does not book travel on your behalf.
• — Point Bound does not control award availability, pricing, schedules, transfer timelines, loyalty program rules, taxes, fees, cancellations, or changes imposed by airlines, hotels, or loyalty programs.
• — Award availability and pricing may change at any time, including between Point Bound's delivery of research and your attempted booking.
• — Point Bound cannot guarantee any particular redemption, itinerary, cabin class, hotel stay, savings amount, or travel outcome.

Pinnacle Monitoring

If no suitable award-flight option is available during the initial search, Pinnacle includes continued monitoring for up to 90 calendar days from the date the initial search results are delivered. Monitoring is limited to the destinations, travel dates or date range, cabin, number of travelers, and other criteria agreed upon at the beginning of the search.

Point Bound will notify the client when an appropriate flight option meeting the agreed criteria is identified and available to book. Award availability can change at any time, so availability at the time of notification and successful booking cannot be guaranteed.

Monitoring ends when the earliest of the following occurs:

• — An appropriate bookable flight option meeting the agreed criteria has been identified and provided to the client;
• — The 90-calendar-day monitoring period expires;
• — The requested travel date passes;
• — The client books another option; or
• — The client asks Point Bound to stop monitoring.

Changes to the original destinations, dates, cabin, number of travelers, or other search criteria may require a new search or an additional fee. Monitoring beyond 90 calendar days is not included unless Point Bound and the client agree to an additional service.

For purposes of this service, an appropriate bookable flight option meets the agreed search criteria, is available to book with points or miles when Point Bound identifies and provides it, and is reasonably consistent with the requested route, dates or date range, cabin, and number of travelers. Point Bound identifies and provides options but does not control airline award inventory or guarantee that the client will complete the booking before availability changes.

5. Customer Responsibilities

You agree to:

• — Provide complete, accurate, and timely information relevant to your request.
• — Independently verify all passenger names, travel dates, routes, airports, traveler information, passport validity, visa requirements, health requirements, and entry requirements before booking or traveling.
• — Review the relevant terms of any airline, hotel, credit card issuer, bank, or loyalty program before making decisions based on Point Bound's research or recommendations.
• — Make all final booking, travel, and points-transfer decisions independently and at your own risk.

6. Points Transfers

Points and miles transfers are frequently irreversible. Transfer ratios, transfer bonuses, and processing times may change without notice. You must independently verify award availability and confirm all account details before initiating any transfer of rewards. Point Bound is not responsible for transfers made based on research that has since changed or for any transfer made in error.

7. Travel Documents and Risks

You are solely responsible for ensuring you hold valid passports, visas, health documentation, and any other travel documents required for your itinerary. Point Bound is not responsible for travel disruptions, flight schedule changes, cancellations, missed connections, denied boarding, denied entry, or any actions taken by third-party carriers, hotels, loyalty programs, or government authorities.

8. Fees, Deposits, and Payments

Initial Deposit

Specifically, the deposit will not be refunded if you:

• — Cancel the request for any reason, unless Point Bound declines the request or cannot provide the purchased service
• — Change your travel plans or travel dates
• — Decide not to proceed with the service
• — Book travel independently
• — Fail to provide the information needed to complete the service

Remaining Balance

The remaining balance (total package price minus the $50 deposit) is due as confirmed with you at the time of service. Payment timing will be communicated to you before research begins.

9. Refund and Cancellation Policy

Point Bound's full refund and cancellation terms are set out in the Refund and Cancellation Policy, which is incorporated into these Terms by reference. By purchasing Services, you acknowledge that you have read and agree to the Refund and Cancellation Policy.

10. Intellectual Property

The Site and all of its content — including text, graphics, logos, the Point Bound name and branding — are the property of Point Bound and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

Research, itineraries, and other deliverables prepared for you as part of a paid service are provided for your personal travel planning use only. You may not resell, distribute, or publish those deliverables without our prior written consent.

11. Third-Party Websites and Services

The Site may contain links to or references to third-party websites, airline booking portals, hotel platforms, loyalty program sites, and credit card issuer websites. Point Bound does not control those sites and is not responsible for their content, accuracy, availability, privacy practices, or policies. Links do not constitute endorsement of those sites or their services.

12. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. POINT BOUND DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Nothing in these Terms limits any consumer warranty right that cannot be waived under applicable law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POINT BOUND'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO POINT BOUND FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM.

POINT BOUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SAVINGS, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU IN FULL.

14. Indemnification

You agree to defend, indemnify, and hold harmless Point Bound and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of your use of the Site or Services, your violation of these Terms, or your violation of any applicable law. This indemnification does not apply to claims caused by Point Bound's own negligence or misconduct.

15. Right to Refuse or Terminate Service

Point Bound reserves the right to refuse or terminate service, at its discretion, for any of the following reasons:

• — Fraud or attempted fraud
• — Abuse of the Site or Services
• — Unlawful conduct
• — Failure to make required payments
• — Harassment or threatening or inappropriate behavior directed at Point Bound
• — Providing materially inaccurate information that affects Point Bound's ability to deliver the Services

If Point Bound cancels a service and has not yet performed the paid work, it will refund amounts attributable to the unperformed service. If Point Bound terminates service because of your conduct described above, refunds are subject to the Refund and Cancellation Policy.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions, subject to any mandatory consumer protection laws that may apply in your jurisdiction.

17. General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Point Bound's failure to enforce any provision of these Terms in a particular instance does not waive its right to enforce that provision in the future.

Entire Agreement

These Terms, together with the Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and Point Bound regarding the Site and Services and supersede all prior agreements or understandings on those subjects.

Assignment

You may not assign your rights or obligations under these Terms without Point Bound's prior written consent. Point Bound may assign its rights and obligations without restriction.

Changes to These Terms

Point Bound may update these Terms from time to time. When we do, we will post the revised Terms on this page with an updated "Last updated" date. Your continued use of the Site or Services after any change constitutes your acceptance of the updated Terms.

18. Contact

Questions about these Terms may be directed to:
Point Bound
Pointbound.kyle@gmail.com