Legal
Refund and Cancellation Policy
Last updated: October 20, 2026
This Refund and Cancellation Policy applies to all award travel research services purchased through Point Bound. By submitting a deposit or purchasing a service, you acknowledge that you have read and agree to this policy.
1. The $50 Deposit
Submitting a request requires no payment. If Point Bound accepts the request, a $50 deposit is required before research begins. It is credited toward your selected service fee (it is not an extra charge) and reserves Point Bound's time for intake review, communication, and research. The deposit is nonrefundable once paid, whether or not research has started, unless Point Bound declines the request or cannot provide the purchased service (see Section 9; finding no usable award space is not a failure to provide the service). This policy applies to all services purchased through Point Bound.
2. Situations Where the Deposit Will Not Be Refunded
Unless Point Bound declines the request or cannot provide the purchased service, Point Bound will not refund the $50 deposit if you:
- — Cancel your service request for any reason
- — Change your travel plans, dates, or destinations
- — Decide you no longer wish to proceed with the service
- — Book other travel on your own before research is delivered
- — No longer need the service for any reason
- — Fail to provide the information needed to complete the research
- — Become unable or choose not to travel
3. Remaining Balance
The remaining balance is due after Point Bound sends the research preview and before full itinerary details are released. The amount and payment method will be confirmed with the preview. Cancellation after the remaining balance has been paid is subject to Section 4 below. If Point Bound cannot find a workable award option for an Explorer request, no remaining service fee is charged; only the $50 deposit applies. The same applies to an Elite or Pinnacle request if monitoring ends because the monitoring period (30 calendar days for Elite, 90 for Pinnacle) expires or the requested travel date passes without an appropriate bookable flight option being identified: no remaining fee is charged, and any amount paid beyond the deposit is refunded. The remaining tier fee is due before full itinerary details are released. If a paid-for option is no longer available before you can book it, Point Bound will look for a comparable option until the earlier of (a) your requested travel date or (b) the end of your monitoring period: 30 days for Elite or 90 days for Pinnacle, counted from the monitoring start date or, if monitoring never started, from the date you paid the remaining fee; or 7 days from that payment date for Explorer, which has no monitoring. If Point Bound can't find one in that time, it will refund the remaining fee you paid beyond the $50 deposit. For a round trip, each direction has its own $50 deposit and fee. If only one direction is found, you pay that direction's fee and only the $50 deposit for the other (see Terms of Service, Section 8, Round Trips).
4. Completed Services
Once research or itinerary recommendations have been delivered to you, all amounts paid for that completed work are nonrefundable. Delivery of research constitutes completion of the applicable research service, except for any expressly included Elite or Pinnacle monitoring obligations and the refunds described in Section 3. If Elite or Pinnacle monitoring applies because no suitable option was identified during the initial search, Point Bound's monitoring obligation continues until the earliest applicable ending condition described in the Terms of Service occurs. The monitoring period starts on the date Point Bound tells the client that the initial search did not find a suitable award-flight option. A research preview is not delivery of research; research is delivered when full itinerary details are released after payment.
5. Scope Changes After Research Begins
Material changes to your service request after research has begun — including changes to destinations, travel dates, number of travelers, cabin class, or other key requirements — may require additional fees or a new service request at Point Bound's discretion. Point Bound will communicate any such changes before proceeding.
6. Minor Revisions
Reasonable minor revisions to delivered research — such as clarifying questions or minor adjustments within the original scope — will be handled at Point Bound's discretion and are not guaranteed. The current service does not include a defined number of free revision rounds. Material changes to scope are addressed under Section 5.
7. Third-Party Charges
Point Bound's fees are all-in; no payment-processing or other surcharges are added to them. Point Bound's fees cover award travel research only. Airfare, taxes and carrier fees, point transfers, booking fees, and charges imposed by airlines, loyalty programs, or your own bank or card issuer (such as foreign transaction fees) are entirely controlled by those third parties and are governed solely by their own policies. Point Bound has no authority over and no responsibility for those charges.
8. Award Availability After Research Is Delivered
Award seat availability can change at any time, including after Point Bound delivers its research. Point Bound is not responsible for award availability or pricing changing, disappearing, or becoming unavailable after research has been provided. Except for expressly included Elite or Pinnacle monitoring obligations and the comparable-option search and refund described in Section 3, Point Bound's service obligation for the applicable research service is fulfilled upon delivery of research, regardless of subsequent availability changes.
9. Point Bound–Initiated Cancellations
If Point Bound declines a request, or determines that it cannot provide the purchased service, for any reason other than those listed in the Terms of Service section "Right to Refuse or Terminate Service", Point Bound will refund the $50 deposit. Finding no usable award space is not a failure to provide the service; in that case Explorer requests owe only the $50 deposit. Elite and Pinnacle requests owe only the $50 deposit, and no remaining fee is charged, if monitoring ends because the monitoring period expires or the requested travel date passes without an appropriate bookable flight option being identified. Any amount paid beyond the deposit is refunded. If Point Bound cancels a service after work has begun, for any reason other than those listed in the Terms of Service section "Right to Refuse or Terminate Service", Point Bound will refund amounts attributable to unperformed work.
10. Your Legal Rights
Nothing in this Refund and Cancellation Policy limits any refund right or consumer protection right that cannot legally be waived under applicable law.
11. How to Contact Us
To submit a cancellation request, ask a billing question, or raise a concern about a charge, email us at:
Please include your name, the service you purchased, and a description of your request. Approved refunds are issued to the original payment method within 10 business days. If you have a concern about a charge, please contact Point Bound first to resolve it before you dispute it with your bank or card issuer. We will respond as promptly as we are able.
These policies should be read together with our Terms of Service and Privacy Policy.