Legal
Refund and Cancellation Policy
Last updated: September 12, 2026
Deposit Policy — Please Read
A $50 deposit is collected when the request is submitted. The deposit becomes immediately nonrefundable upon payment and is credited toward the selected service fee. The deposit reserves Point Bound’s time and covers intake review, communication, preparation, and research availability. If Point Bound declines the request or determines that it cannot provide the purchased service, the deposit will be refunded.
This Refund and Cancellation Policy applies to all award travel research services purchased through Point Bound. By submitting a deposit or purchasing a service, you acknowledge that you have read and agree to this policy.
1. Initial Deposit
A $50 deposit is collected when the request is submitted. The deposit becomes immediately nonrefundable upon payment and is credited toward the selected service fee. The deposit reserves Point Bound’s time and covers intake review, communication, preparation, and research availability. This deposit:
- — Is credited toward the selected service fee and is not an additional fee.
- — Reserves Point Bound’s time and covers intake review, communication, preparation, and research availability.
- — Becomes immediately nonrefundable upon payment.
2. The Deposit Is Nonrefundable
The $50 deposit becomes immediately nonrefundable upon payment, except if Point Bound declines the request or determines that it cannot provide the purchased service. This applies regardless of whether Point Bound has:
- — Yet started communicating with you about your request
- — Reviewed or begun evaluating your request
- — Searched for award availability
- — Begun any research or other work on your behalf
3. Situations Where the Deposit Will Not Be Refunded
Unless Point Bound declines the request or cannot provide the purchased service, Point Bound will not refund the $50 deposit if you:
- — Cancel your service request for any reason
- — Change your travel plans, dates, or destinations
- — Decide you no longer wish to proceed with the service
- — Book your travel independently before research is delivered
- — No longer need the service for any reason
- — Fail to provide the information needed to complete the research
- — Become unable or choose not to travel
4. Remaining Balance
The remaining balance — the selected package price minus the $50 deposit — is due as confirmed with you at the time of service. Payment timing and method will be communicated to you before research begins. Cancellation after the remaining balance has been paid is subject to Section 5 below.
5. Completed Services
Once research or itinerary recommendations have been delivered to you, all amounts paid for that completed work are nonrefundable. Delivery of research constitutes completion of the applicable research service, except for any expressly included Pinnacle monitoring obligations. If Pinnacle monitoring applies because no suitable option was identified during the initial search, Point Bound's monitoring obligation continues until the earliest applicable ending condition described in the Terms of Service occurs.
6. Scope Changes After Research Begins
Material changes to your service request after research has begun — including changes to destinations, travel dates, number of travelers, cabin class, or other key requirements — may require additional fees or a new service request at Point Bound's discretion. Point Bound will communicate any such changes before proceeding.
7. Minor Revisions
Reasonable minor revisions to delivered research — such as clarifying questions or minor adjustments within the original scope — will be handled at Point Bound's discretion and are not guaranteed. The current service does not include a defined number of free revision rounds. Material changes to scope are addressed under Section 6.
8. Third-Party Charges
Point Bound's fees cover award travel research only. Airfare, hotel stays, point transfers, booking fees, transaction fees, and charges imposed by airlines, hotels, banks, credit card issuers, loyalty programs, or payment processors are entirely controlled by those third parties and are governed solely by their own policies. Point Bound has no authority over and no responsibility for those charges.
9. Award Availability After Research Is Delivered
Award seat and hotel availability can change at any time, including after Point Bound delivers its research. Point Bound is not responsible for award availability or pricing changing, disappearing, or becoming unavailable after research has been provided. Except for expressly included Pinnacle monitoring obligations, Point Bound's service obligation for the applicable research service is fulfilled upon delivery of research, regardless of subsequent availability changes.
10. Point Bound–Initiated Cancellations
If Point Bound declines the request or determines that it cannot provide the purchased service, Point Bound will refund the $50 deposit. If Point Bound cancels another service after work has begun, Point Bound will refund amounts attributable to unperformed work.
11. Your Legal Rights
Nothing in this Refund and Cancellation Policy limits any refund right or consumer protection right that cannot legally be waived under applicable law.
12. How to Contact Us
To submit a cancellation request, ask a billing question, or raise a concern about a charge, email us at:
Please include your name, the service you purchased, and a description of your request. We will respond as promptly as we are able.
These policies should be read together with our Terms of Service and Privacy Policy.